FREQUENTLY ASKED QUESTIONS
Please contact customer service for inquiries about bulk discounts.
You should have received an email with a tracking barcode which you can put into the link. In case you did not receive it, feel free to contact us.
We currently only ship within the United Kingdom.
If you wish to return your order, please contact us. Returns must be authorized in advance by email. You may need to cover the return costs.
Returned items should be packaged securely in an outer carton, as well as original packaging.
If you need a different size of the product, we can exchange the product for the correct size if it is unused and in original packaging. The cost for the return package may have to be covered by the customer. For this, please contact us before returning the item to our warehouse.
If you requested a refund and your request has been accepted by us, it usually only takes around 3-5 business days until the refund is back on your bank account. In rare cases it might take longer because of international bank transfers.